ĢƵ

Skip to main content
  • Library
  • Events
  • Directory
Apply
WSU Logo against a transparent background
  • ĢƵ
      Solving real-world challenges.
      ĢƵ
    • Program Finder
    • Schools & Departments
    • Provost’s Office
    • Continuing Education
    • Graduate School
    • Experiential Learning
    • MajorPlus
    • Centers & Institutes
    • Research
    • Academic Convocation
    • Grants Office
  • Admissions & Aid
      Innovative real world solutions.
      Admissions & Aid
    • Apply to ĢƵ State
    • Undergraduate Admissions
    • International Applicants
    • Graduate Admissions
    • Cost & Aid
    • Visit
    • Request Information
    • En español
  • Campus Life
      Discover #WooLife
      Campus Life
    • Campus Safety
    • Arts & Culture
    • Student Involvement & Leadership
    • Commuter Services
    • Office of Inclusive Excellence and Belonging
    • Housing & Dining
    • Discover ĢƵ
  • Alumni & Giving
      How will you take the lead?
      Alumni & Giving
    • Giving to ĢƵ State
    • Meet Our Donors
    • ĢƵ State Magazine
    • Request a Transcript
  • About
      About
    • Administrative Offices
    • At a Glance
    • Community Impact
    • History
    • Institutional Assessment & Planning
    • Life in ĢƵ
    • Mission, Vision, & Core Values
    • President’s Office
    • Recognition & Accreditation
  • Commencement
  • Academic Calendar
  • OneCard
  • Registrar
  • Online Bookstore
  • Housing
  • Tuition
  • Financial Aid
  • Transcript
  • FAFSA
  • Counseling Services
  • Student Handbook
  • ĢƵ
      Solving real-world challenges.
      ĢƵ
    • Program Finder
    • Schools & Departments
    • Provost’s Office
    • Continuing Education
    • Graduate School
    • Experiential Learning
    • MajorPlus
    • Centers & Institutes
    • Research
    • Academic Convocation
    • Grants Office
  • Admissions & Aid
      Innovative real world solutions.
      Admissions & Aid
    • Apply to ĢƵ State
    • Undergraduate Admissions
    • International Applicants
    • Graduate Admissions
    • Cost & Aid
    • Visit
    • Request Information
    • En español
  • Campus Life
      Discover #WooLife
      Campus Life
    • Campus Safety
    • Arts & Culture
    • Student Involvement & Leadership
    • Commuter Services
    • Office of Inclusive Excellence and Belonging
    • Housing & Dining
    • Discover ĢƵ
  • Alumni & Giving
      How will you take the lead?
      Alumni & Giving
    • Giving to ĢƵ State
    • Meet Our Donors
    • ĢƵ State Magazine
    • Request a Transcript
  • About
      About
    • Administrative Offices
    • At a Glance
    • Community Impact
    • History
    • Institutional Assessment & Planning
    • Life in ĢƵ
    • Mission, Vision, & Core Values
    • President’s Office
    • Recognition & Accreditation
  • ĢƵ
    • Program Finder
    • Schools & Departments
    • Provost’s Office
    • Continuing Education
    • Graduate School
    • Experiential Learning
    • MajorPlus
    • Centers & Institutes
    • Research
    • Academic Convocation
    • Grants Office
  • Admissions & Aid
    • Apply to ĢƵ State
    • Undergraduate Admissions
    • International Applicants
    • Graduate Admissions
    • Cost & Aid
    • Visit
    • Request Information
    • En español
  • Campus Life
    • Campus Safety
    • Arts & Culture
    • Student Involvement & Leadership
    • Commuter Services
    • Office of Inclusive Excellence and Belonging
    • Housing & Dining
    • Discover ĢƵ
  • Alumni & Giving
    • Giving to ĢƵ State
    • Meet Our Donors
    • ĢƵ State Magazine
    • Request a Transcript
  • About
    • Administrative Offices
    • At a Glance
    • Community Impact
    • History
    • Institutional Assessment & Planning
    • Life in ĢƵ
    • Mission, Vision, & Core Values
    • President’s Office
    • Recognition & Accreditation
  • Library
  • Events
  • Directory
  • MyWooState
Apply
WSU Logo against a transparent background WSU Logo in white text against a transparent background
  1. Home
  2. Information Technology
  3. IT Help Desk Ticket

IT Help Desk Ticket


IN THIS SECTION
  • Software Downloads & Hardware Offers
  • Technology Services
    • Faculty & Staff Services
    • Student Services
  • Support & Training
    • Blackboard LMS
    • Colleague & Webl
    • GMail, Google & LISTSERV
    • Labs & Printing
    • Instructional Design
    • Network
    • Perceptive Content (fka ImageNow)
    • Samepage
    • Software & Hardware
    • Telecommunications
    • Self-Service Support
  • IT Help Desk Ticket
  • Laptop Repair Depot
  • Security Awareness
Contact Information Technology
IT Help Desk Learning
Resource Center
Suite LRC-310

Hours
Help Desk

Monday-Thursday
8am to 10pm

Friday
8am to 4pm

Saturday
9am to 5 pm

Sunday
3pm to 11pm

Laptop Repair Depot
Mon - Fri
8am - 4pm

Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.

Voicemail Messages:
PLEASE include your ĢƵ State Student ID#
508-929-8856

IT Help Desk Ticket

Use your ĢƵ State login credentials to create and monitor a ticket via our Help Desk or regain access to your account. For users that cannot log in to submit a ticket, please contact the IT Help Desk at 508-929-8856 or email the helpdesk at helpdesk@worcester.edu
Email IT

ϳܾDZܳپDzԲ

How do I report phishing to Google?

    1. On a computer, open Gmail
    2. Open the message
    3. Next to “Reply”, click the Down arrow
    4. Click “Report phishing
  • At this time, ‘Report phishing’ is not an option in the Gmail app.

How do I connect my game console to the ĢƵ State wireless network?

  • To connect your XBox to the WSUplay wireless network, you must first with the network.

    Watch the following video to learn how:

  • To connect your PlayStation to the WSUplay wireless network, you must first with the network.

    Watch the following video to learn how:

  • To connect your Nintendo to the WSUplay wireless network, you must first with the network.

    Watch the following video to learn how:

How do I connect my device to the ĢƵ State wireless network?

  • Click the wireless icon on the bottom right of your screen
    Select the ĢƵ State wireless network
    For username use: username@worcester.edu
    For password use: your ĢƵ State password (Gmail and BlackBoard password)
    When prompted to connect or terminate, click Connect

    1. Click the wireless icon at the top right of your screen
    2. Select the ĢƵ State wireless network
    3. For username use: username@worcester.edu
    4. For password use: your ĢƵ State password (Gmail and BlackBoard password)
    5. Accept the certificate and type in your Mac password

    ***Once connected, click wireless icon again, open network preferences, select advanced, find the ĢƵ State wireless network and drag it to the top of the preferred networks window, select OK, select apply.***

    1. ٳپԲ
    2. ¾-

    ***If WSUguest is selected already with a checkmark, click the (i) icon***

    1. Select Forget This Network
    2. Select the ĢƵ State wireless network
    3. For username use: username@worcester.edu
    4. For password use: your ĢƵ State password (Gmail and BlackBoard password)
    5. Click Join (if dismiss is displayed, click dismiss then click join again)Click Trust to accept the ĢƵ State certificate
    1. ٳپԲ
    2. ¾-
    3. Select the ĢƵ State wireless network
      For identity use: username@worcester.edu

    ***Ignore anonymous identity***

    1. For password use: your ĢƵ State password (Gmail and BlackBoard password)
    2. DzԲԱ𳦳

How do I configure my ĢƵ State email on my mobile device?

    1. ٳپԲ
    2. Click Mail, Contacts, Calendars
    3. Click Add Account
    4. ҴǴDz
    5. Type username@worcester.edu and ĢƵ State password
    6. You will redirected to the ĢƵ State Gmail landing page
    7. Type in your ĢƵ State username
    8. Type in your ĢƵ State password
    1. ٳپԲ
    2. dzܲԳٲ
    3. Click Add Account
    4. ҴǴDz
    5. Type username@worcester.edu and ĢƵ State password
    6. You will be redirected to the ĢƵ State Gmail landing page
    7. Type in your ĢƵ State username
    8. Type in your ĢƵ State password
    1. Use imap.gmail.com for the incoming server port 993
    2. Use smtp.gmail.com for the outgoing server port 465
    3. Both use SSL encryption
    4. Գپٲ/Բ:ܲԲ𰪷ɴǰٱ.
    5. Password: ĢƵ State password

How can I set up wi-fi calling for areas of campus where cell signal is poor?

    1. ٳپԲ
    2. Click More Settings
    3. Click Wi-Fi Calling

    For a list of Wi-Fi-calling capable Android phones, please visit 

    Note: Not all phones support Wi-Fi calling. Only newer Android phones offer this feature.

    1. ٳپԲ
    2. ʳDzԱ
    3. Click Wi-Fi Calling
      For a list of Wi-Fi-calling capable Apple phones, please visit 

    Note: Not all phones support Wi-Fi calling. Only iPhone 6 and later phones offer this feature.

Related Links

Center for Teaching & Learning
Contact Information Technology
IT Help Desk Learning
Resource Center
Suite LRC-310

Hours
Help Desk

Monday-Thursday
8am to 10pm

Friday
8am to 4pm

Saturday
9am to 5 pm

Sunday
3pm to 11pm

Laptop Repair Depot
Mon - Fri
8am - 4pm

Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.

Voicemail Messages:
PLEASE include your ĢƵ State Student ID#
508-929-8856
WSU Logo in white text against a transparent background
WSU Logo in white text against a transparent background
Quicklinks
  • ĢƵ
  • Admissions & Aid
  • Campus Life
  • Community Impact
  • Alumni & Giving
  • En español: Admisiones y Ayuda
Helpful Links
  • Online Bookstore
  • Directions
  • University Police
  • Administrative Offices
  • Campus Map
  • Transcript Requests
  • Title IX
  • Student Accessibility Services
Connect with us on Social Media
CONTACT US
Copyright © 2026 ĢƵ
  • Student Consumer Information
  • Campus Accessibility
  • Privacy Policy
  • Public Records Requests